Account details
Send the workspace name, account email, affected team member, and browser/device.
Support
Get help with the exact part of HiringCat that is blocked
HiringCat support works best when the issue includes workspace context, account email, screenshots, timestamps, and the workflow area that failed.
Billinglicense and plan checks
DomainsDNS and SSL checks
Teampermissions and logs
What to include when you contact support
Good details reduce back-and-forth and make production issues easier to trace.
Billing or license issue
Send the Shopify order number, buyer email, license key ending, and Billing screenshot.
Domain issue
Send the custom domain, DNS provider, CNAME value, SSL status, and screenshot of the domain page.
Permission issue
Send the member name, selected permissions, action attempted, and expected access.
Integration issue
Send the integration name, connected account, error message, and time of attempt.
Candidate issue
Send the job name, candidate email, stage, and action that failed.
Common support workflows
Most issues fall into a few repeatable checks that support can verify from app state and logs.
1
License and checkout
Confirm Shopify paid order, webhook processing, license row, and email log.
2
Custom domain
Confirm DNS target, Cloudflare proxy state, SSL status, and HiringCat domain record.
3
Team access
Confirm role, explicit permissions, effective access refresh, and relevant activity logs.
Self-check before asking for help
These pages explain the areas that create most setup questions.
Pricing and License
Checkout, license email, key ending, and Billing activation.
Custom Domains
DNS, SSL, branded careers pages, and domain troubleshooting.
Team Permissions
Roles, permissions, activity logs, and invite accepted events.
Email Templates
Candidate email branding and SMTP sender setup.
Integrations
Calendar, ads, analytics, webhooks, AI, Cloudflare, and Clerk.
Changelog
Recent updates that may explain changed behavior.
Issues support can trace faster with exact evidence
Screenshots and identifiers help avoid guessing.
Activity Logs
Use Team Member, Event/Page, and Action filters to identify who changed what.
Analytics
Share date ranges and job names when source or funnel numbers look wrong.
Emails
Send recipient, time, template, and whether the issue is send, delivery, or content.
Candidates
Share candidate email, job, stage, and action attempted.
Domains
Share DNS target, proxy mode, SSL state, and public URL.
Billing
Share Shopify order number, buyer email, and license key ending.
Use screenshots that show state, not private secrets
Support needs status and timestamps, but not raw API keys, webhook secrets, or passwords.
1
Show the error
Capture the visible message and the page where it appears.
2
Hide secrets
Redact API keys, webhook secrets, password fields, and full license keys.
3
Send exact timing
Include timezone and approximate time so logs are easier to match.
Support FAQs
Why did I get a Shopify receipt but no license email?
Those emails are separate. Support checks whether HiringCat received and verified the Shopify paid webhook, created a license, and logged the license email send.
Can support see my full license key?
No. HiringCat stores a hash and the last four characters, so send the key ending or the original email if needed.
What should I send for a permissions issue?
Send the member name, selected permissions, the action they tried, and whether the Activity Logs show the relevant change.
Send support the right context the first time
Use the checklist above so billing, domain, permission, or candidate issues can be traced cleanly.